Versa won't "connect" To wallet

[srhocox]

My watch is locked - it says to use phone to unlock.  This has been happening since I tried to get the wallet to work.  Now when I focinto Device Lock to try to fix it - my versa just continues to say "connecting" -never does anything else.  

[LanuzaFitbit]

Hello @srhocox.

Thanks for sharing those details on the matter. 

I'd like to ask if the situation has continued since then or if it has stopped.

In the meantime, let's try to restart your Versa and then try to unlock the device through the app.

Let me know if you have any further questions.

[srhocox]

Hold the back and bottom button? Where is the button on the back?

[srhocox]

Hello, yes I'm still having the same problem.

These instructions say to hold the back and bottom button. Where is the button on the back?

[LanuzaFitbit]

Hello @srhocox.

Thanks for reaching back.

The 'Back' button refers to the button on the left side of the Fitbit. The side that has only one button, that's the one the article is referring to.

I hope this clarifies the instructions! Let me know how it goes.

[srhocox]

I did as you said and used the buttons until the fitbit symbol showed up. My watch restarted. I did a force stop on the app, uninstalled and reinstalled and I still get this:

[LanuzaFitbit]

Hello @srhocox.

Thanks for trying to restart and for posting that screenshot.

Our support team will be getting in touch with you about this situation. They will be more than happy to help you figure out what is going on. Please keep an eye on your email's inbox, spam and trash folders for our team's mail.

Feel free to let me know if there are any other questions.

[mikey.albany]

wan this ever fixed