Versa wont sync to my phone anymore

[Dlutz1992]

When i first got it last year it worked fine until a few weeks ago. It wouldnt sync to my phone. What's happening? 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

Note that fitbits only have enough storage to hold up to 7 days of detailed data between syncs. After that it starts holding the data at a daily summary level. So, once you get things working again your data may look a little strange.

[Dlutz1992]

I've done all these things and nothing has worked. 

Thanks

[SteveH]

Then it's best to contact customer support