07-10-2019 08:59
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07-10-2019 08:59
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I have a Versa I recent received a replacement and now it is having issues It keeps goi to the notification /screen wake and will not go to clock face I have tried resetting it many times although it does stop for a little bit it goes right back to that screen . Anyone else having this problem if so any solutions ? It is really getting annoying because it is locking up on that screen Thanks
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07-11-2019 00:57
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07-11-2019 00:57
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You normally get to that screen by pressing and holding the left button so it sounds like the button is getting stuck. Try cleaning / releasing it using something like an old toothbrush or a can of compressed air.
If you can't fix then, as you've tried restarting it, I would treat it as a possible hardware issue and contact customer support. If they can't fix it, they can check your warranty status and advise on your options: contact.fitbit.com

07-11-2019 05:28
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07-11-2019 05:28
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replacement that I received in May for my original Versa because it was
defective in water. I appreciate your help and advice on the problem.
Thanks.

