Versa2 stops getting texts every few months

[Nanamarie225]

Every few months my versa 2 randomly stops getting texts, calls, ect. None of the settings were changed. I have gone through various steps in different forums and eventually something gets it up and going again. Why is it doing this? I don't know what is fixing it.

[Gr4ndp4]

Hi, @Nanamarie225, welcome to the community, Something must be changing and whatever you do clearly changes it back again. The usual first step suggested to OP is to restart your device, Clear the cache in the Fitbit app on your phone & restart your phone and make sure Bluetooth is on. The trigger to the problem may be a SW update to the device or the Fitbit app which disturbed the original settings. Absent more information these can only be educated guesses.

I hope this helps.

Cheers

[Nanamarie225]

Thank you for the suggestions. Sadly it did not seem to help.