Version 2.37 of the Android App broke my Bluetooth

[Scott_]

Have had Fitbits for quite a while, first a Flex, then a Charge HR now a Charge 2, which I got in October. It synced like a champ right from the start, allowed me to log exercise from my wrist and the text, calendar and phone call notifications were truly useful.

And then on Monday I installed the update to version 2.37. Syncing is a chore now and it does not maintain a connection for notifications or for logging exercise.

Instead, I get a message that it is syncing but it usually does not or a notification that Bluetooth is not working and needs to be restarted,

To get it to sync, I have to log out of the app, restart my phone, delete old data and reset the Fitbit Charge 2...Every time.

I've had it happen before, with previous Fitbits and app versions, where an update ruins syncing and Fitbit has always fixed it before too terribly long. So I have faith you will get it fixed. Thanks!

I'm using a Moto G Version 3 with Android 6.

Moderator edit: word choice

[DavideFitbit]

Thanks for providing this feedback about the latest update for the Android application @Scott_, if you haven't already done so, here you can find more steps that can help to resolve syncing issues for Android devices. 

As an alternative, to make sure this issue is not related to the tracker itself instead of the app, you can also try to setup your tracker as a new device, this has been helpful to other users who have experienced similar difficulties.

If you continue to experience the same issue to sync your tracker, I recommend that you get in touch with the Customer Support for further assistance with this, they will be able to provide more information about this or let you know how to proceed. 

[Scott_]

Like I said, I've been back and forth through the proposed fixes and nothing has budged the Android 2.37 version Fitbit App. I spent an hour on chat with support and we went through all those issues a second time.

I can sync suitably using the Windows 10 desktop application so all functionality is not lost. I get no notifications and no exercise control, however, and those are the main reasons I upgraded from a Fitbit Charge HR to a Fitbit 2.

[Clobberin]

G'day Scott

I'm having the same problem with Blaze paired with HTC One M10.

If I "scorched earth" the problem - restart phone, shutdown tracker and restart, and shut down & re-open app it does fix it.

It's like having a prickle in your shoe that you can't find, a pain in the a..

[Scott_ · Accepted solution]

Fitbit put out the 2.38 version and it fixed my problem. Then, this weekend, 2.38.1 came out and I was back to not syncing. I did the scorched earth campaign: toggled Bluetooth, logged out, deleted the app, reinstalled the app, deleted the Fitbit from the app, reinstalled it, reset the Fitbit and monkeyed with the settings for Constant Connection, All Day Sync. Nothing worked.

And then I went into Bluetooth settings, told it to forget my Charge 2 and THEN toggled Bluetooth on and off. After I logged back into the Fitbit app, I synced.

So I am marking this fixed.

[DavideFitbit]

It's great to know you were both able to sync your trackers @Scott_, @Clobberin, thanks for taking the time to share the solutions you found for this. Let's hope everything runs smothly with the latest version of the app.