Vitality app not syncing exercises

[LyeTee]

I tried to connect my fitbit apps to track my exercise with AIA vitality apps program,however it seem my exercises not able to sync. I have been trying all possible icon in fitbit to link but cannot find . Please help. 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @LyeTee thanks for bringing this to my attention, let me give you a hand with this situation and a warm welcome to our Community Forums too.

First, I'd like to appreciate your effort and patience troubleshooting your device prior to posting. I've not heard of any known problem at the moment, so I can suggest unlinking both accounts and linking them again. For this, on your computer go to fitbit.com, log in with your credentials and once you're in, click on the gear icon at the top right corner. Then go to Settings and here, on the column that is on the left side, click on Apps.

Here, look for the one for Vitality and click on the "Revoke access" button. Then open the Vitality app or website and click on the 'Fitness devices and apps' page under the 'Gym and Fitness' section on the Vitality menu.  Finally, click on 'Link my Fitbit account' and you should be all set after that.

If this doesn't work, you might wan to check  AIA just to make sure. Let me know if you have any additional questions. 

[Andrew02]

I have spoken with AIA Vitality and have confirmed there is a general issue syncing with Fitbit in Australia.  They said it had not been able to sync since the last Fitbit update earlier this week.

[StarryTan]

Same issue, unable to sync with AIA Vitality Singapore, has been more than 1 week. affected almost all fitbit users. Unable to link, delink (understand it has been locked) and sync exercise activities.

[Andrew02]

Hi,

All working again this morning Smiley

[RicardoFitbit]

Hello guys! It's a pleasure to continue providing assistance, my apologies for the delay in responding. Welcome aboard @StarryTan. Thanks for your reply and update @Andrew02.

@Andrew02 I appreciate the information that was shared with me regarding the connection difficulties that were experienced with the AIA Vitality and Fitbit for our Australia users, I'm happy to know that your difficulties were resolved. Please do not hesitate to contact me back if you need anything else, I'll be around.

@StarryTan I'm sorry to know that you're experiencing the same, thanks for troubleshooting this matter prior to posting. To further assist you with this, can you please let me know if your concern was resolved? Seems that this was a general issue that affected certain users, just as @Andrew02 informed, therefore, please let me know if you're still experiencing difficulties so we can move forward.

I'll be around. 

[Allan54cas]

Hi I have a similar problem. It tries to link to AIA vitality and then disconnects. Have tried disconnecting and redoing. Just wont link. I do have Garmin linked  as well. Could this be the problem? Thks