Walking distance not accurate

[Medic673]

My husband and I usually walk the same route together in the evening.  I have been using the exercise mode to track it and get pace, distance, etc.  For the last 3 days, the Fitbit app has been showing a really fast walking pace. And the distance is completely wrong.  It will say I have walked half a mile when I have walked about 3 blocks and the pace is faster than a running pace.  I have restarted the Fitbit band by plugging into the power and holding button down.   I have restarted my phone numerous times and this hasn't fixed the issue.  Any idea on what I can do to get it to be accurate? 

Thanks everyone!!!  

[RicardoFitbit]

Hi @Medic673, welcome to the Community Forums!

Thanks for bringing this to my attention and for all the details that were shared in your post, your effort troubleshooting your device before posting is appreciated. To better assist you with this, can you please let me know which Fitbit and Android mobile device are you using? When was the first time you experienced this issue and how many times since then? Do you experience this issue with any exercise or just with Walk? Are you using GPS? 

In the meantime I receive your answers, I suggest you to update your stride length. You can measure your stride length manually and add it to your Fitbit account, please follow the next steps to do so: 

1. Go to a place where you're sure of the distance, such as a track.
2. Count your steps as you walk or run, making sure you travel at least 20 steps.
3. Divide the distance traveled (in yards or meters) by the number of steps you took to determine your stride length. If needed, convert your stride length into inches or centimeters.

Then, to apply the change to your account please follow the next steps:

1. Tap the Today tab User-added image, and tap your profile picture.
2. Tap Advanced Settings > Stride Length.
3. Adjust your stride length.

Let me know if you have any additional questions and if the issue persists.

[Medic673]

I am using a Fitbit Charge 3.  My Android phone is a Samsung Galaxy A50.  The maps/distance/stride has all been working great for the last weeks since I started tracking my walks.  In general, I walk the same route, with the same distance.  

On Monday, of this week, us when the Fitbit app started having problems when I was walking.  So, I would try to stop and delete the walk while I was on the walk but that didn't fix the problem.  I decided not to map the route and it does fine and pucks up the walk and counts it as activity when I am done.

Today, I decided just to let the app do it's thing.  When I got home this evening, it says my distance was 4.1miles.  In the previous weeks it has come up as 3.4 miles.  I have let it automatically set my stride with no issues until Monday.  

I am not sure what else to do...thanks for your help!  

[Medic673]

Also, I don't track any other exercise (like running, hiking, etc) as I don't run.  Walking is the only function I use.

[Medic673]

Last night I logged out of Fitbit and then uninstalled the Fitbit app from my phone.  I restarted my phone.  Reinstalled the Fitbit app and signed in.  I also charged and reset my Fitbit watch as well.

We went on our walk this evening, and everything worked properly and tracked accurately!

I have no idea what happened but it works fine now.

[RicardoFitbit]

Your updates are appreciated @Medic673, my sincere apologies for the delay in responding.

I appreciate all the details that were shared in your post, I'm happy to know that after trying some troubleshooting steps your issue was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here.

Thanks for being part of the Fitbit family, it was a pleasure to help you! 

[Medic673]

So, my Fitbit Charge 3 was doing great for about 3 days.  Tracking distance was accurate and was having no issues.  All of a sudden yesterday and today, it is showing the distance longer than it should be. Just like it was before.  

I really shouldn't have to keep signing out of the Fitbit app, uninstalling Fitbit, restarting phone, reinstalling Fitbit app, and signing back in.  What else can I do?

I have a Fitbit Charge 3 and my phone is a Samsung A50.

Thanks for your help!

Monnie Bigger