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Wallet tile disappeared

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‎11-12-2022 12:31 - last edited on ‎11-16-2022 12:03 by Fitbit Moderator

‎11-12-2022 12:31 - last edited on ‎11-16-2022 12:03 by Fitbit Moderator

I had a Fitbit sense, wallet, and Fitbit pay worked perfectly. Suddenly my card started to be removed out of nowhere and the wallet tile disappeared. I got the sense 2 and the wallet tile is missing too. I bought the watch mainly for contactless payment.

 

Moderator edit: Subject for clarity.

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‎11-16-2022 12:17 - last edited on ‎06-07-2024 11:17 by Fitbit Moderator

‎11-16-2022 12:17 - last edited on ‎06-07-2024 11:17 by Fitbit Moderator

@MrsBernal Welcome to the forums. I will gladly help you regarding the wallet tile on the Fitbit app. 

Thanks for the explanation. In this case I would make sure that the Fitbit app is up to date. Go to the Google Play Store and search for Fitbit. If there is an update available, please proceed with it. I would also try the following. On the Fitbit app, log out from your account and then back in. This will load everything onto the app again. I would also try to remove the device from your account and set it up again. 

I was informed that you contacted customer support already. I suggest you keep in contact with them, they will help you out. Have a nice day!

RodrigoM | Community Moderator, Fitbit

Best Answer

‎11-25-2022 15:11

In response to RodrigoMFitbit

‎11-25-2022 15:11

I have exactly the same problem as OP. Wallet disappeared from the app once I updated to the latest version. Logging out and then back in does not return it

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