Watch not pairing with Bluetooth

[LadyFace]

Okay then, so do you have a report that the new app updates have effected many of fitbit users  rather than all, concerning sync, loss of time issues, and no longer pairing with Bluetooth? 

Moderator Edit: Clarified subject

[Rich_Laue]

@LadyFace what do you mean by pairing issues? A user will not be able to pair a tracker to the phone - the fitbit app will do the pairing. 

[LadyFace]

@Rich_Laue 

So I was simply asking on behalf of many folks complaints, if it has been reported, concerning issues such as, syncing,unable to connect watch to app, nor having capability of Bluetooth recognizing the watch. That's what I meant. Unfortunately after many have went through all trouble shooting steps, they tried as directed to unpair watch in Bluetooth settings and then try to set up watch as a new device only to find out the app cannot locate watch through Bluetooth  at all. Rendering watch unable to connect. Since you seem  knowledgeable,  do you have any advice or knowledge on how to rectify the situation or perhaps know when a fix will be coming? Rather, are you aware of a report concerning the same complaints as described ? Thank you for your  response. 

[Rich_Laue]

And im simply saying that Fitbit having Low Energy Bluetooth, means that the user will not be able to do anything but remove the tracker from the phones Bluetooth. 

It doesn't matter if the user can or can not see the tracker through the phones Bluetooth, any attempt to pair the tracker through this screen will be rejected by the tracker with a message to use the fitbit app. 

If your watch was setup at one time, removing the tracker from the phones Bluetooth does not require the user to setup the tracker. 

Removing the tracker from the fitbit app does require a setup. 

Was the tracker working with your fitbit account at one time? If so, we may still have a sync issue that needs to be fixed. 

• Is there another phone nearby that your tracker ever synced through?
• Have you tried logging out of the app. 
• Cleared the apps data? 
• Turned off the phone? 
• If possible, turned off the tracker, else restarted the tracker? 

[Rich_Laue]

To keep from hijacking the thread, I've moved your Sync question out of the notification thread. 

[BraulioFitbit]

Nice to see you here, @LadyFace and thanks for your assistance @Rich_Laue.

@LadyFace As @Rich_Laue mentioned above, it's not possible to pair a Fitbit device directly from the phone's Bluetooth settings since you'll get an error message saying that an app is required to complete the action. When you perform the setup process and enter the 4-digit code, that's when your phone will ask if you want to pair your Fitbit device with your phone's Bluetooth or in case that you want to activate the notifications.

Regarding the new update on the app affecting the syncing process, I've seen that some users have experienced this trouble with the new update for iPhone and iPad (iOS 15) but they've managed to solve it by following the instructions from this help article. In case that you're having trouble syncing, you can try those troubleshooting steps as well.

Thanks for stopping by, see you around.

[LadyFace]

I completely understand what your implying @Rich_Laue . Maybe I was using wrong choice of words as to what I was implying. I think I kept repeating the very words my app was telling me as you can see here when trying to set up my watch again. I understand that I can only do this with my app. I have, like many others, just been trying to get my watch working again, after seeing the exact same problems happening to my family's trackers, and reading the many complaints with same issues as ours, I realize that the fitbit app updates 3.46 3.47 and 3.48 have been a disaster for some of us.Needless to say, I do appreciate your trying to help and your explanations. I however have tried everything suggested with no improvement and realize the problem is not my tracker. It's fitbit's app and updates. Thanks again.

 

 

 

[LadyFace]

No problem