Weekly report email not received

[peppygirl]

Fellow Fitbit One users.  DId you receive your weekly progress e-mail from Fitbit for week of December 9?  My husband received his for the Inspire 3 but I did not get mine.  I did a chat with them this morning and they could not give me an answer as to why I did not get it.  They have to forward my concern to the "higher up" team to get me information.  I am so disappointed in Fitbit.

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi there, @peppygirl.

Thanks for bringing this to my attention and contacting our Support team. I understand how important this report is for you and appreciate your efforts. Because you have a case created, I checked your details and it seems our team already sent you an update via email. Please check your inbox, spam or junk folders and keep an open communication with them. I'm sure they'll do their best to provide you with assistance.

[peppygirl]

I have not received an e-mail about the case and I still have not received the progress report for week of Dec 9.  Any other suggestions?

[peppygirl]

Update    I have received an e-mail regarding my case.  I have sent them a response.

[LizzyFitbit]

Hi @peppygirl. It's nice to see you around.

Thanks for keeping me posted. I'm glad you've received a response from our Support team and I'm sure they'll continue working to provide you with assistance, so please keep an open communication with them.

[penny26]

@peppygirl   I am a One user.  I have not missed any of my weekly emails.  Sorry to hear about yours, as that is the only way we can check on our stats since the end of August.  😞  However, there was a definite error on mine for Sunday December 15.  I have met my step goal of 6,000 steps a day since November 7.  On December 15, instead of a green circle with a white star like all the other days, I have a blue circle representing ~2500 steps.  That is clearly not correct.  I don't keep my Bluetooth turned on on my phone, as it drains the battery on both the phone and the One if I have the Fitbit app running.  It doesn't sync anyway, unless I force a sync, which I try to do before midnight every day.  It is possible that I did not remember to force a sync Sunday before midnight.  The other odd thing is that on the phone app, it is showing that I have a streak of 20 days going, which means I had to have met my goal a week ago!  But since I have actually met my step goal daily since November 7, the streak should be 45 days, not 20, so the streak data is unreliable as well.  Up until this point, I had faith in the email data, and now I am not so sure.  I miss the good old days when my discreet One functioned flawlessly.  I had hoped that would again be the case for Christmas this year, but that hope is growing thin.  *Sigh*