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Weighloss from Charge 3 is different

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‎11-11-2018 04:42 - last edited on ‎11-13-2018 07:55 by Fitbit Moderator

‎11-11-2018 04:42 - last edited on ‎11-13-2018 07:55 by Fitbit Moderator

My weighloss on my charge3 is different then the weightloss I've got on my android phone. Its out by 1st 8lbs. Does anyone know how I can fix this. Thanks 

 

 

Moderator edit: Clarified subject

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‎11-13-2018 07:58

‎11-13-2018 07:58

Hello @SileBulbeck1.

 

Thanks for bringing this to our attention.

 

It could be that the data is not properly syncing over. My suggestion in this case would be to try and restart your Charge 3 and then log out of the app and then log back in. That will force all data to be downloaded and should cause it to start displaying properly.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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