01-19-2021
03:47
- last edited on
01-20-2021
14:51
by
RicardoFitbit
01-19-2021
03:47
- last edited on
01-20-2021
14:51
by
RicardoFitbit
Not sure whether this is because I'm now using Renpho scales so it updates automatically or not, but I can no longer view my 'weight summary' at the top of my weight log on the app. Instead I see a permanent 'view badge / new goal' icon at the top of my tracker when I want to see weight lost/weight left to lose. It seems to be either since I hit my most recent goal before Christmas or the most recent update. Opening up the badge doesn't clear it, there's no way of deleting the badge, and no amount of setting/resetting my goals makes it go away - or rather, it goes away briefly and shows progress, and then changes back.
It really isn't helping my progress because I can't SEE my progress.
Moderator Edit: Clarified subject
01-20-2021 14:50
01-20-2021 14:50
Hi @Shazbat, it's nice to see you again participating here in the Community Forums.
Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:
Looking forward to your reply.
01-30-2021 10:44
01-30-2021 10:44
Thanks. I’ve done all that and it appears to be because I want my weight summary to show my total weight loss and original start date. I’ve changed it now to the current date and it’s fine, but I would prefer it to show my full weight loss progress. As soon as I alter the date and start weight it goes back to the badge/goal set-up so I guess I’m stuck with it showing an incorrect summary.
02-23-2021 08:43
02-23-2021 08:43
This is what I see now - instead of my weight loss progess. I can see my progress on my home screen but would like to see it here as I have done before on the tracker itself. This happened after I changed my goal, which of course reset my start date erroneously, but changing it back hasn't got rid of the badge and it doesn't seem to want to acknowledge that I have set my 'new goal' so this option should surely just disappear like it used to. I do not want to keep viewing the badge - I've seen it! I'm very loyal to Fitbit (having tried other trackers in recent months) but things like this tend to be quite infuriating!! I have tried all the fixes mentioned in this and similar threads around the weight loss tracker and so far nothing.