"Editing not supported for this picture"

[Skipbayless]

"Editing not supported for this picture"

I have a Google pixel 4xl and a versa 2. I've looked online and tried the uninstalling and reinstalling steps which are the most common responses. After people say that doesn't work, in those threads, there is no further response for a fix.

Hopefully this is the right forum for this.

Thank you.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Skipbayless, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[Biths]

This does not work, and considering I have seen multiple replies on other posts with this same issue I would think fitbit would do something about this.  Considering the fact that you can not create a group without first adding a picture this is a problem.  Why bother offering these fitbit "perks" if they cant be used?  very frustrating.

[SunsetRunner]

I'm having this same issue! Trying to start a group on my Pixel phone app, and I can't because it's giving me this error! I had to upload a small picture on my computer for my profile picture, but I can't figure out how to find the groups on my computer fitbit.com page. So frustrating!

[Rashmy]

I have the same issue, I own a pixel 3 and having the same issue. 

[Rashmy]

Tried this multiple times. Never been able to upload profile picture. It's frustrating. I even have a premium membership. 

[Ezkrozia]

Same here. Pixel 5 user here and no fix yet...