07-14-2021 06:55
07-14-2021 06:55
The Android app is not doing basic math correctly, again.
This time, it's in the Weight->Goal Progress interface.
Note in this image it says my current weight is 76.5Kg, and I have lost 1.4Kg since May 11:
However, if I scroll down to May 11th, my weight was 80.7Kg
This means I've lost 4.2Kg since then, not 1.4Kg.
It's crazy to me that the Android app can't do simple math. Anyway, this needs to be solved.
07-15-2021
17:36
- last edited on
11-01-2024
11:14
by
MarreFitbit
07-15-2021
17:36
- last edited on
11-01-2024
11:14
by
MarreFitbit
@Dave_M_G Hi there. Thanks for the screenshots attached.
I appreciate the detailed information. Let's try the following:
- Log out from the Fitbit app
- Clear the app cache
- Restart your phone
- Log back in
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
07-21-2021 23:21
07-21-2021 23:21
Thank you for responding.
I followed the steps exactly as you suggested, and it did not fix the problem. My weight at this moment is 76.2 Kg, Which is 4.5 Kg down from my May 11th weight of 80.7, but the Fitbit is showing that I've lost 1.7 Kg from that date.
The problem is not in the cache or data, the problem is in the code of the Fitbit app not doing the correct math on the correct variables.
07-23-2021
13:36
- last edited on
11-01-2024
11:14
by
MarreFitbit
07-23-2021
13:36
- last edited on
11-01-2024
11:14
by
MarreFitbit
@Dave_M_G Thank you for getting back.
I appreciate that you performed the troubleshooting as suggested. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
See you around.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
07-25-2021 00:35
07-25-2021 00:35
Thank you for your generic form answer.
09-27-2021 23:43
09-27-2021 23:43
My Fitbit app updated today, and this is still a problem.
My actual weight loss since 5/11 is 6.3Kg, but Fitbit displays it as only 3.5Kg.
09-28-2021 03:48
09-28-2021 03:48
Is it possible the maths are not done on the raw measurements, but on the curve fit represented by the blue line in the displayed graph ?
It is hard for me to compare with my own progress because I am in maintenance mode so no weight gain nor loss.
10-02-2021 06:04
10-02-2021 06:04
@SebWotan, maybe there's some other math being used that is not clear to me, but I'm not sure what you're suggesting.
I was one weight on May 11th, and another weight now. Wouldn't the correct number be the difference between the two? I don't understand how there would be a more logical choice of how to do this calculation.