Weight not updating in app dashboard

[Arcadiatag]

I recently got a Sense 2 fitbit and have been using it for a little over 2 months. After a few weeks my weight stopped updating in the dashboard in the app. I enter my weight manually everyday and it would log the weight but not change the dashboard. It also would not calculate the "weight trend" line.

I found a work around by updating my weight on the website as this would then update the dashboard and the weight trend. When I went to update it this morning I found you can no longer use the website to track and have to use the app. 

Is there a workaround so that I can get the correct information in my dashboard?

[LZeeW]

Hello @Arcadiatag and welcome to the Community.  You are describing an app issue.  Most app issues are platform specific.  Do you use Android or iPhone?  Your post can get moved to a better fit forum where you might get the help you need.

[Arcadiatag]

I use Android. Thank you for your help. 

[Gr4ndp4]

Hi, @Arcadiatag , Navigate to the weight tile from the today screen -

Touch the "+" in the top right corner -

Change the weight register as desired & touch "SAVE".

This is on Android, I hope this helps.

Cheers

[Arcadiatag]

Thank you for trying to help. The problem is that the dashboard is not updating when I add a new weight. 

As you can see here today's weight is 219 lbs but on the dashboard:

It still says 220.6 which is my weight from Monday. 

If you know how to fix this I would appreciate it. 

[Gr4ndp4]

Hi, @Arcadiatag, May I suggest you try clearing the cache in the Fitbit app on your Android phone? In your phone settings>apps>Fitbit>storage & cache>clear cache. Return to the "Today" screen & sync by sliding your finger down & releasing.

Let us know how you get on.

Cheers

[Arcadiatag]

Thanks for the advice. Unfortunately it didn't seem to have any effect. 

[Gr4ndp4 · Accepted solution]

Hi, @Arcadiatag , thanks for the feedback. My next suggestion is to delete the Fitbit app & reload it, I've got a PW2 and I'm not replicating your experience.

 First, sync your Fitbit app by sliding your finger down the Today screen & releasing it. Now in your phone settings>apps>Fitbit>storage & cache>clear cache & storage>force stop>Uninstal>restart your phone & reload the Fitbit app. My current app version is 4.21, Looking at the Sense 2 board I do not see any mention of your experience.

Let us know how you get on.

Cheers

[Arcadiatag]

Thank you! This helped. Although it did delete my weight data entered since Monday. 

[Brenj60]

I also have this issue of weight manual or via aria2 not updating on the today screen or data log. It's only happened last few days. I don't want to lose data history with clear cache reinstal?  I have sense2.

[Lzx]

I have the exact same issue. Started a few days ago.