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Weight tile doesn't show correct information

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‎07-28-2019 23:53 - last edited on ‎07-29-2019 13:01 by Fitbit Moderator

‎07-28-2019 23:53 - last edited on ‎07-29-2019 13:01 by Fitbit Moderator

The app's weight tracking section OFTEN changes what I've input after I submit it. I've seen it for both the weight and body fat % fields. My husband and I bought Fitbits within weeks of each other and it happened to each of us on our apps for the first weight input and random subsequent weigh-ins. (Samsung Galaxy phones, different generations).

More recently instead of my current weight the dashboard has started telling me how much weight I've lost since (random date), and it's WRONG. My scale only deals in half pound increments and I can't get the **ahem** thing to stop reading 1.9 pounds lost. I have no idea why it bothers me so much but it physically upsets me that it is wrong. I cannot handle it. I've uninstalled the app, changed the last month of weight in data, deleted the last month's data/restarted app/re-entered data... It's just sits there as 1.9lbs lost since July 17th, even if I've deleted the data from July 17th...

 

Moderator edit: updated subject for clarity

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1 REPLY 1

‎07-29-2019 13:12

‎07-29-2019 13:12

Hi @Khylaa. welcome to the Community Forums!

 

Thanks for the information provided about what is displayed on the weight tile, as well for the troubleshooting steps that you've tried. Nice way to go! I understand how you're feeling, and let me help you with this. Just to confirm, do you have a food plan set in your account? I'm asking this as when a food plan is set in your account, the dashboard will show how many pounds you've lost since they date you started the food plan. Please verify if you and your husband have a food plan set in your accounts by doing the following:

 

  1. Go to fitbit.com dashboard and log in to your Fitbit account.
  2. Tap on "Log" at the top and then on "Food".
  3. Scroll down and find the food plan section above "Logged Foods"

 

Keep me posted.

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