What can i do i have the app

[Wendyvsb]

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[LZeeW]

Hello @Wendyvsb and welcome to the Community.  Have you done any of the steps on your Fitbit app to set up your new device?  Tap on your profile picture on your app, +Set Up a Device.  Your app will ask for for your Fitbit model.  Or is everything totally frozen and you can’t do anything?

[Wendyvsb]

Yes i did everething that i could do

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[LZeeW]

What model are you trying to set up?

[Wendyvsb]

Versa 3

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[LZeeW]

I’m going to ask a moderator to help you.

[Wendyvsb]

Ok thank you

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[JuanFitbit]

@LZeeW , Thank you for your help. 

@Wendyvsb , A warm welcome to the Community! Thank you for your message and the picture attached. 

In the Fitbit app tap on your profile picture, does the Versa 3 appears listed there?

Please also have a look at these articles: 

How do I set up my Fitbit device?

Why can't I set up my Fitbit device?

See you around. 

[Wendyvsb]

Yes the versa 3 disapairs

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[JuanFitbit]

@Wendyvsb , Thank you for your reply . 

Please follow these steps, some of which you have already done, but the order is important:

- Restart your Versa 3.

- Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the watch. (Forget, ignore or unpair device depending on the phone OS version)

- Turn off Bluetooth and restart your phone. (switch off and on again).

- When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the watch from here.

- Go on the app. From here, try setting up the Versa 3 as a new device.

See you around