Why my IP suddenly banned?

[fnd1978]

I can't connect to the app when I'm using my home wifi. When i access fitbit.com it tells me my IP address has been banned. I can get on it using my cell network but it's not very convenient and I've noticed my auto sync not working smoothly (using phone data) since the last major update. I have no idea why my IP address has been banned. My phone is a Oppo R9S plus and the Fitbit device I use is Ionic & Alta HR

Moderator edit: updated subject for clarity

[Rich_Laue · Accepted solution]

This usually happens when suspicious activity cones from the IP address. 

You will need to countact Fitbit to have the block removed. 

[fnd1978]

How to contact fitbit?

[Rich_Laue]

Tap your picture in the top right, tap contact Fitbit. 

Or tap the help link below then tap Contact Fitbit. 

Or rap the help link through the Fitbit app and then tap Contact Fitbit. 

On the countact Fitbit page you will see your optics based on the time of day. 

[EdsonFitbit]

Welcome to the Fitbit Community @fnd1978.

I'm sorry to hear that you are having difficulties to access your Fitbit account from Fitbit.com

I created a case with Customer Support to provide assistance. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Thanks for your support @Rich_Laue.

If you have any question, please don't hesitate to contact us back at any time.

[triyadh]

Hi, I am having the same problem. When I tried to use the app from my cellular network it says my IP is banned. Could you please help?

[Rich_Laue]

Sorry @triyadh you will need to contact customer service.