Widget not syncing steps on homescreen

[RebeccaEmma13]

for a few months now my Fitbit steps will not.sync to my widget unless I force them to. they used to do this automatically, and even when I do force it, it is not always accurate. 

I have seen other people with this issue. is there anyway to resolve it? 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @RebeccaEmma13, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[V-J-K]

HI Ricardo. I have the same issue as RebeccaEmma13, and looking further afield, we're not the only ones. The widget used to work, but recently (by which several months at least) it only updates a couple of times a day, if at all.

I've undertaken the steps outlined above twice, but sadly the issue persists. I would appreciate it if this can be investigated further, as without regular automated updates/syncs, there really is little point in offering an Android main goal widget.

Thanks in advance for your help in pushing for a resolution.

[RicardoFitbit]

Hi @V-J-K, welcome to the Community Forums.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need. The information from this thread will be passed along to another department to further investigate this situation.

Let me know if you need anything else.

[kmolstre]

I was able to get it working again by going back to version 3.15, which was probably from like a year ago. There are websites out there where you can download old versions. I dunno if it has anything to do with it, but this version has the "all day sync" option on it that they removed a while back. 

I don't know how many times I've had to use old versions of the app because of stuff like this in the last 5 years or whatever of owning a fitbit. It gets kinda old. 

[Adecamillo]

I'm experiencing same issue with the widget not syncing. I've tried everything and turn on all permissions. I hope you can get this working again. Maybe add back the all day sync 

Thank you

[HokieAl]

As am I.  I started another thread about this the other day, not realizing this one already existed.

[HokieAl]

...although now it seems to have just synched.  No idea why.

[HokieAl]

and it's not working again.  Very frustrating.