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Widget not syncing with Fitbit app

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‎06-01-2020 17:07 - last edited on ‎12-21-2020 19:47 by Fitbit Moderator

‎06-01-2020 17:07 - last edited on ‎12-21-2020 19:47 by Fitbit Moderator

I have a Charge 3 and run my Fitbit app on my Android (Galaxy Note 9) phone. The steps widget, which I loved with my old Charge 2, doesn't update unless I tap it. When I tap it, the app shows the correct steps. So the app is syncing fine; it's the widget that isn't syncing. How can I get the widget to sync? I've already run through all the troubleshooting steps recommended for sync problems with Androids--no help.

 

Moderator Edit: Clarified subject

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