Will not sync with IOS or android

[harleydog]

Since the 4th of May blaze will not sync at all, tried the android app and it has the 4th down as today but it is the 7th. IOS on ipad will not sync and neither will the fititconnect..

[Alwmorley]

I am having the same issue, but mine says last sync was May 3rd. I deleted my blaze from my bluetooth in hopes of resetting everything, and now its picking up a Charge 2 instead of my blaze. I dont know if my phone is picking up on my neighbors or what. It's definitely very frustrating. I would love to know why its not working and what to do to fix it.

[Petethebeat]

Same here!

As of the 5th of May my Ionic has stopped syncing to either my Galaxy S8 or my HTC!

[SunsetRunner]

My fitbit versa has been doing that as well since the 5th of May. It will sync during the day but once midnight hits the steps and everything disappear.

[TurtlesRock]

I've been having the same problem since May 4th. I know that there was an update earlier in the week. Perhaps that is what's causing this issue. Either way, this is extremely frustrating!

[SunsetRunner]

How do we do an update I am new to fitbut.

[pam60]

The time on my fitbit charge he won't sink with the actual time on my S7.

[Tevhudson]

I got it to work on my Blaze. I removed the Blaze from my BT on Android and then searched. I used 'classic Bluetooth on my Blaze (never noticed that option before) and has to pair via a passcode. It all seems to work fine now. 

[SunsetRunner]

Thats i used the fit bit chat and one of the customer service people was
ale to help me 🙂

[debgilby]

What did they tell you on how to fix this latest update foilble that seems to be giving SO many of us a problem?  It appears to be affecting many diff models.  Come on Fibit,  it seems every other update causes more issues than it fixes??

[SunsetRunner]

They had me turn the blue tooth off and than back on that didnt work. Than
they had me turn off my phone and than on the versa hold the left and
bottom right button until the fitbit symbol came on. Turn the phone on, go
into the app and it updated itself. All the info was there from the past
couple of days.

[debgilby]

Erin,THANK YOU SO MUCH for taking time to share your fix!  I've been trying to sync for 3 days with no succes. Your fix also worked on my Alta & I'm grateful to be rid of the recent frustration 🙂 Thank you, thank you, thank you!

[SunsetRunner]

You are very welcome. They said that the update caused an issue. They
said it shouldnt happen next time but if it does follow these steps.

[RobertoME]

Hello everyone! thank you for bringing this issue to my attention. I saw @SunsetRunner has provided a great workaround to address the syncing issues you are experiencing.

I would recommend to give it a try to this suggestions in case the issue persists. In case you need some extra help, refer to our following help article: Why won't my Fitbit device sync?

See you later and hope this helps.

[pam60]

They walked me through a lot of different fixes, and in the e d they said
it's defective.

[harleydog]

The other day for reasons unknown to me when I had the Blaze on charge it started updating.. My guess is a software glitch that has been taken care of by FITBIT.. Now if they can just get rid of these excess floors I never walk up..But that is a different issue.