Will the factory reset erase my historical data?

[SunsetRunner]

I've about had it with FitBit. The sync issues are not fixed. If I call support, it will take about an hour to end any maybe not with a resolution. Time to switch to Garmin, once and for all. Sell off your FitBit stock, if you have any, they are a dying breed!

Update: I called Support, and the outsourced job operator wanted me to do s factory reset as a "last resort, " where I world lose all of the data I've accumulated over the past many years. Why would I want to do that? What is the deal, FitBit?

Moderator Edit: Clarified subject

[Odyssey13]

Hi @SunsetRunner  a factory reset is to help the actual device and it wouldn't remove any of the history you have stored on the Fitbit secure servers. Each time you sync, you're storing that data on the servers. It's not stored on the device itself. 

[SunsetRunner]

So, that means the "support" tech that I got didn't know what he was talking about when he told me I would lose all of my data?  Thanks for the tip.

[Odyssey13]

@SunsetRunner  a factory reset takes the device back to factory settings. As long as the data has been uploaded, via sync, to your account, that data is safe. You might lose any data that you hadn't been able to sync, but these devices don't hold more than a week's activity, at best.

[LizzyFitbit]

Hi @SunsetRunner. Thanks for participating in the Community Forums. @Odyssey13 Thanks for your great help.

@SunsetRunner Thanks for letting us know about your interaction with our Support team, I'm sorry for the difficulties experienced with your Fitbit device. Fitbit values every feedback shared in the forums as it helps us to improve our products, services and overall environment, and yours won't be the exception. As @Odyssey13 mentioned, when performing a factory reset, you'll need to reinstall your apps and clock faces on your Fitbit device, and the data that couldn't sync will be lost. However, the data that has already synced to your Fitbit account will remain there.

While I don't have access to your case, I'd recommend getting in touch with our Support team and keeping an open communication with them. I'm sure they'll work on this matter to find a solution and bring you back on track. You can get connected with them via chat or phone by clicking here.

[Warrior2]

Im with you Lorena!  I'm over Fitbit!!  I have a Charge 3 and this is my third device and by far the worse.  It was working fine and all of a sudden I get this 001 error message that won't go away. I've done everything that was suggested and it still doesn't work.  I'm over it!  If i purchase another fitness tracker it won't be a fit bit.  Not even 3 years old.  My son just bought a Versa.  I bought his Charge 3 just about 3 years ago and its dead.  I do notice that FB no longer sells the Charge 3. Wouldn't be surprised if they purposely do something  (remotely) to the devices so that one is forced to purchase what they hope is another of their devices.  Not me! i'm DONE!!

[LizzyFitbit]

Hi @Warrior2. Welcome to the Community Forums.

Thanks for taking the time to share your feedback. I understand where you're coming about having these difficulties with your tracker and I'm sorry  you've gone through this situation. This isn't the experience that we want you to have, your feedback is truly appreciated and it won't go unnoticed as it'll help us to improve our overall Fitbit environment. Even though the Charge 3 is no longer being sold in our Fitbit store, we'll keep supporting this device so let me recommend getting in touch with our Support team via chat or phone, and share all the steps you've tried so far. I'm sure they'll help you with this matter.