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Won't Pair with Phone - Need to Return?

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‎04-20-2016 10:28

‎04-20-2016 10:28

My new fitbit alta will not pair with my phone. I have restarted both devices and the bluetooth on my phone but that did not help. I thought it might be because my phone is incompatible (I have a Samsung Galaxy Note 5) however, it synced just fine with my husband's fitbit. 

 

Do I need to return this? Incredibly disappointed because we have been saving up to purchase these and now it does not even work.

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‎04-20-2016 15:25

‎04-20-2016 15:25

Welcome to the Fitbit family @AShEvans! Thanks for taking the time to troubleshoot this prior posting by restarting your tracker and phone. Actually, your Galaxy Note 5 is compatible and I have found an article with troubleshooting steps. Check it out here! Cat Tongue 

 

Let me know how it goes, I'll be around! 

Mariam | Community Moderator, Fitbit

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