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Won't sync

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‎04-13-2016 13:29

‎04-13-2016 13:29

Sync error, please try again.
I've updated, and un installed the app and re installed. It sees my tracker because it shows battery level, but won't sync
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3 REPLIES 3

‎04-14-2016 04:59

‎04-14-2016 04:59

It's nice to see our Community is growing @Ssfungym! Welcome my friend! Cat WinkI'd appreciate you do the following:

 

1. Verify Internet and Bluetooth connection are working correctly.

2. Close the Fitbit App and open it again.

3. Turn Bluetooth off and then turn it back on.

4. Reboot your mobile device.

5. Open the Fitbit App again and try to sync your tracker one more time.

 

Hope this helps, let me know if it works! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎04-20-2016 08:28 - last edited on ‎04-21-2016 04:19 by Fitbit Moderator

In response to MeylinP

‎04-20-2016 08:28 - last edited on ‎04-21-2016 04:19 by Fitbit Moderator

Nothing worked but I did an update on my phone (Galaxy S5) and after the update my Fitbit app was working again and syncing.


Stacy Stith

 

Moderator edit: Personal information removed

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‎04-21-2016 04:20

In response to Ssfungym

‎04-21-2016 04:20

Hey there @Ssfungym thanks for the update sweetie! So glad to hear everything is working now. I'd like to invite you to our Discussions board which is the perfect place to share your interests and make new friends here at Fitbit.

 

Have a great day! Robot wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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