Won't Sync on my Phone

[Parsoncrew]

My fitbit won't sync on my Samsung Galaxy Edge s7...yesterday was the 

day...

[LanuzaFitbit]

Hello @Parsoncrew! Welcome to the Forums!

In this case I would recommend that you try the following steps:

1. Turn the Bluetooth on your Samsung off.
2. Restart the mobile device.
3. Turn the Bluetooth back on.
4. Sync once again.

In the meantime, please let me know what Fitbit is the one that you have and if you have tried any other troubleshooting, please let me know.

Please keep me posted on how it goes! 

[LeAnneMontroy]

I have an Alta HR and I haven't been able to sync with my phone for almost a week. I have done all the troubleshooting that is listed but to no avail. Any suggestions?

[CherylScheib]

 My phone will not let Bluetooth connect to sync phone and weight watchers

[LanuzaFitbit]

Hello @CherylScheib and @LeAnneMontroy! Thanks for joining the Forums.

Please let me know what is the mobile device that you are both using so that I can better understand what is happening.

Look forward to your replies so that I can find the best way to move forward! 

[CherylScheib]

It is an Android Moto Z

[CherylScheib]

I have an Android Moto Z

[JennyFarr]

My note 5 won't sync to Bluetooth.  Tried what you said and nothing. I have a charge hr

[LeAnneMontroy]

I have an Android phone. 

[Blueflipflop]

Hi I have a Vodafone Smart Ultra 7 and mine won't sync for the last 3 days either. I've tried turning my Bluetooth off and back on but it made no difference. Any help gratefully received please.

[Sarah169]

I've got the same problem I have tried resetting my app and fitbit but it still isn't working have you sorted yours 

[Sarah169]

I have tried all this and it still doesn't sync I have a flex

[Blueflipflop]

Still can't sync from app to my flex. Can't find tracker apparently even when its sat next to it. Most frustrating

[Eabfitness]

I have a Samsung Note 4 and have tried EVERYTHING and it still will not sync up.  It used to....but stopped a month ago.  I even tried to connect to my mac book by down loading the fit bit program...no success. 😞  I think my fitbit HR is the one with the Bluetooth issue. 

[Kimoolala]

Moto X had no trouble since Xmas. Yesterday notices it was not syncing. Did all trouble shooting. Finally synced. This morning turned on the phone and unable to sync. Last updated date 8:59pm the time I turned the phone off. My last solution would be to uninstall the app. Will I lose data?

Thanks

[LanuzaFitbit]

Hello everyone!

@CherylScheib, @Blueflipflop, @LeAnneMontroy both of your mobile devices are not on the supported devices list. Because of this, we cannot guarantee that the functionality will be at 100%.

@Sarah169, Please check the compatibility list to see if your mobile device is supported. 

@JennyFarr and @Eabfitness Are you getting any sort of error message? If so, what does it say?

@Kimoolala, Any data that has already been synced to your account will not be lost in any way. Additionally, I'd recommend that you try the following:

1. Get into your Moto X's Bluetooth settings.
2. Look for your Fitbit on the paired devices list.
3. Delete the Fitbit from that list.
4. Access the Fitbit app and go to the account tab.
5. Select 'Set Up a New Device' and then follow the instructions on the screen.

Let me know if you have any further questions! 

[Nikki_V]

what about the s8 its new to samsung! when will this one be able to sync? 

[Blueflipflop]

Hi LanuzaFitbit thanks for letting me know but can you explain please how it has been working fine for months but just a few days ago it suddenly stopped working with the app? Has there been an upgrade to software that for whatever reason is now not compatible with my smart ultra 7?

[gcmiller21445]

It worked.  Thank you so much!!!

[LanuzaFitbit]

Hey @Blueflipflop and @Nikki_V! Welcome to the Forums @gcmiller21445!

@Nikki_V We do not have any specific details on when we can expect it to be added to the list.

@Blueflipflop There is not a definitive explanation to why that happened. If the mobile itself has the proper hardware and OS version, there is a possibility that it might work. However, since we have not added it to the compatibility list it means that no optimization has been done on the app for that specific device. Since the app is not optimized for that mobile, the functionality itself might not work all the time, or it might. The thing is that we're not fully able to guarantee it.

@Blueflipflop and @Nikki_V My suggestion, at the time, would be to try and sync with a different device. Perhaps a computer?

@gcmiller21445 Glad to know that everything is in order now. 

Let me know if you have any further questions!