help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Won't Sync or Update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-01-2019 15:09 - last edited on ‎07-02-2019 08:44 by Fitbit Moderator

‎07-01-2019 15:09 - last edited on ‎07-02-2019 08:44 by Fitbit Moderator

Anyone else having problems with not being to update? It won't sync or update! If someone could help me figure this out I would really appreciate it!

 

 

Moderator edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎07-02-2019 08:50

‎07-02-2019 08:50

Hello @jmrj.

 

Let me help you figure out why the update and the syncing are not going through.

 

My first question on the matter would be to what Fitbit is it that you are using and also what phone is it that you are using? 

 

In the meantime, if the update is on the Fitbit itself please try following the steps listed in this help article. Those will help get the update to work.

 

I look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes