Won't synchronize

[Avie8]

My Fitbit updated now won't synchronize to my phone app. I've done everything it's told me to-do.....so frustrating as I've had no issues with it up until it updated!! 

[SteveH]

I don't know what you've tried so far but the usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: Help article: How do I restart my tracker?
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?

If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com

[Mel_issa]

Since the update I have found the sync slow, and the data doesn't always load. I have to sync and re-sync. Sometimes I have had to close down the app and restart it to get the data. Last week it wouldn't sync at all 'no device found'. I tried for four days to troubleshoot but in the end I had to remove my Charge 2 from my phone and then add it again. It seems to sync now but I've lost the 4 days of data - not too bad I guess.

I've got a new update for my phone and not sure if it'll make things better or worse!

[Avie8 · Accepted solution]

Hi Steve, thank you for reply, I have done all those except take the app off my phone and start all over again.......I am going to try it and see if it works.

[Avie8]

Yeah I lost 3 days but my Versa is working again with the App.

Had to restart/reset and then it updated again, took 45 min, but it's now working with my app and hopefully I don't have any further issues. I must say this was the first time since I've had my Versa that I've had any issues and it only started when the Versa updated.

[Avie8]

Thank you Steve once again for your help and response.

All is working again after I reset/restarted up my Versa, it updated again and paired up with my phone.

I did get numerous emails from Fitbit helping with troubleshooting.

I have had no issues with my Versa since I got it in Dec 2018, so I can say it only happened after the resent system update.