09-20-2019 21:32
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09-20-2019 21:32
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My Fitbit updated now won't synchronize to my phone app. I've done everything it's told me to-do.....so frustrating as I've had no issues with it up until it updated!!
Answered! Go to the Best Answer.
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09-21-2019 16:14
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09-21-2019 16:14
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Hi Steve, thank you for reply, I have done all those except take the app off my phone and start all over again.......I am going to try it and see if it works.

09-21-2019 01:44
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09-21-2019 01:44
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I don't know what you've tried so far but the usual things to try when you get syncing issues are:
- restart phone
- restart fitbit using this procedure: Help article: How do I restart my tracker?
- restart fitbit a few more times (it doesn't always work)
- "forget" the fitbit in the phone's bluetooth settings
- go through fitbit's troubleshooting guide at: Help article: Why won't my Fitbit device sync?
If none of those ideas work for you then it’s probably best to contact customer support via: contact.fitbit.com
09-21-2019 03:14
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09-21-2019 03:14
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Since the update I have found the sync slow, and the data doesn't always load. I have to sync and re-sync. Sometimes I have had to close down the app and restart it to get the data. Last week it wouldn't sync at all 'no device found'. I tried for four days to troubleshoot but in the end I had to remove my Charge 2 from my phone and then add it again. It seems to sync now but I've lost the 4 days of data - not too bad I guess.
I've got a new update for my phone and not sure if it'll make things better or worse!
09-21-2019 16:14
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09-21-2019 16:14
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Hi Steve, thank you for reply, I have done all those except take the app off my phone and start all over again.......I am going to try it and see if it works.

09-23-2019 13:16
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09-23-2019 13:16
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Yeah I lost 3 days but my Versa is working again with the App.
Had to restart/reset and then it updated again, took 45 min, but it's now working with my app and hopefully I don't have any further issues. I must say this was the first time since I've had my Versa that I've had any issues and it only started when the Versa updated.

09-23-2019 13:20
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09-23-2019 13:20
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Thank you Steve once again for your help and response.
All is working again after I reset/restarted up my Versa, it updated again and paired up with my phone.
I did get numerous emails from Fitbit helping with troubleshooting.
I have had no issues with my Versa since I got it in Dec 2018, so I can say it only happened after the resent system update.

