Wont connect to wifi after update

[ARuiz89]

I noticed my versa 2 wasn't syncing so I tired everything. Disconnecting from Bluetooth, resetting my device, deleting and redownloading the app. 

When I try to reconnect to Bluetooth, my android tells me I need an app to connect. But I have the app downloaded and am logged into my account.

Then I tired reconnecting to wifi, but the page won't load. It just has the blue circle going round and round. I don't think I can sync or connect to Bluetooth if i don't connect to the internet. 

Anyone else experiencing this?

[Joannie_B]

I'm experiencing this exact same issue as of today, after my device did an update.

[Guy_]

Hi @ARuiz89 , @Joannie_B - if you factory reset the watch it is like a new watch and has to be setup by the Fitbit App, part of the process establishes a Bluetooth connection.

In the Fitbit App click profile photo and then " + Set up a Device" and replace your existing watch in the app.

In general this may help Why won't my Fitbit device sync? 

[charleskn]

@ARuiz89 & @Joannie_B 

Remember that you connect to the tracker from within the Fitbit app, and not from the mobile device's bluetooth settings/menu.

[charleskn]

@ARuiz89 Is there any chance your phone is using a VPN? I have heard that fitbit is not specifically blocking VPN traffic, but many users have reported issues when connecting through a VPN, on their mobile device.