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Wont pair with galaxy note 5

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‎10-06-2016 13:58

‎10-06-2016 13:58

I've tried uninstalling the app and reinstalling, i've tried restarting the device, i've tried restarting my phone and turning off my bluetooth and turning it back on. All of a sudden my fit bit wont connect in my bluetooth settings on my note 5. Up until about w weeks ago it was paired and now it wont pair. Anyone know how to fix this?
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Accepted Solutions

‎10-07-2016 04:07 - last edited on ‎08-13-2025 15:12 by Fitbit Moderator

‎10-07-2016 04:07 - last edited on ‎08-13-2025 15:12 by Fitbit Moderator

Welcome to the Community @Kmoran0720. Thanks for troubleshooting this inconvenience by yourself. If you are experiencing syncing inconveniences I recommend following our syncing troubleshoot.After these steps your tracker should sync with your phone.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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‎10-07-2016 04:07 - last edited on ‎08-13-2025 15:12 by Fitbit Moderator

‎10-07-2016 04:07 - last edited on ‎08-13-2025 15:12 by Fitbit Moderator

Welcome to the Community @Kmoran0720. Thanks for troubleshooting this inconvenience by yourself. If you are experiencing syncing inconveniences I recommend following our syncing troubleshoot.After these steps your tracker should sync with your phone.

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-08-2016 08:19

‎10-08-2016 08:19

Adding my charge as a new device seems to have fixed the problem. Thank you for your help!
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