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Wrong distance in App since update

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‎10-29-2019 07:07

‎10-29-2019 07:07

Did the update last week, and since then I have lost my "past Runs" within the app. They are still there but not coming up to see how I've improved. Today after doing a 8km route after doing it multiple times over the last couple of years, the app is displaying it as 7.88km. Yet the map and my tracker said I did 8.3km.

 

Is this a glitch and a fix to this?

Thanks

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‎10-30-2019 14:22

‎10-30-2019 14:22

Hello @Generalchaos, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention, the details that were shared in your post are appreciated. If you haven't already done so, please try the following troubleshooting steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Let me know if the issue persists.

 

Let me know if you have any additional questions.    

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