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Wrong distance using GPS

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‎01-19-2020 06:45 - last edited on ‎01-20-2020 16:22 by Fitbit Moderator

‎01-19-2020 06:45 - last edited on ‎01-20-2020 16:22 by Fitbit Moderator

I always run 5 km on the same route and I track my running with GPS. The route is displayed exactly but sometimes the watch and the app only counts 4 km. Each displayed km is exactly 1.25 km in real. 

 

Moderator edit: Subject for clarity 

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‎01-20-2020 16:22 - last edited on ‎08-06-2025 10:30 by Fitbit Moderator

‎01-20-2020 16:22 - last edited on ‎08-06-2025 10:30 by Fitbit Moderator

Hi @TilSos, welcome to the Community Forums!

Thanks for bringing this to my attention and the details that were shared in your post. To better assist you with this, can you please let me know which Fitbit device are you using? When was the first time you experienced this and how many times since then? Which activities do you track using GPS? If you haven't already done so, I recommend you to check the information that's specified on our help article: How accurate is my GPS data? and Why isn't GPS working on my Fitbit device?. Please let me know how it goes.

Looking forward to your reply.

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‎01-21-2020 10:11 - edited ‎01-21-2020 10:13

In response to RicardoFitbit

‎01-21-2020 10:11 - edited ‎01-21-2020 10:13

Thank you for your answer. I use a Charge 2 and I first had this problem Saturday one week ago and again this Sunday. I track my jogging. 

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‎01-24-2020 08:23

In response to TilSos

‎01-24-2020 08:23

SmartSelect_20200124-171503_Fitbit.jpg

 

SmartSelect_20200124-171413_Fitbit.jpg

  

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