help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong stats time when sharing?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2020 01:16 - last edited on ‎11-02-2020 13:43 by Fitbit Moderator

‎10-21-2020 01:16 - last edited on ‎11-02-2020 13:43 by Fitbit Moderator

I have no idea why I'm getting two times. 

 

I send my times to my coach through the fitbit share function. 

 

The time that is shared is the time that is shown for the heart rate graph and the energy burned graph.

 

For example, today I ran for 13 minutes. My active minutes and my heart rate zones show 13 minutes. However, the graph that shows my heart rate (below the heart rate zones) shows a total of 15 minutes, and so does my energy burned. When I go to share that exercise, it shows the 15 minutes, not the 13 minutes.

 

What is the difference between these two times? And how can I share the correct one?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-02-2020 13:42

‎11-02-2020 13:42

Hi @Shoe712, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes