01-24-2023
23:15
- last edited on
01-25-2023
11:37
by
YojanaFitbit
01-24-2023
23:15
- last edited on
01-25-2023
11:37
by
YojanaFitbit
This is in regards to Re: Your Fitbit Chat Inquiry
Moderator Edit: Clarified subject / Personal info removed
Answered! Go to the Best Answer.
01-25-2023 14:43 - edited 01-25-2023 14:51
01-25-2023 14:43 - edited 01-25-2023 14:51
Hi there, @marcusschwartz. Welcome to the Fitbit Community Forums. Thanks for sharing this information with us. I totally understand how important it is to have the correct time on your data.
I've moved your post to Android App forums to make sure you're getting the right response to your inquiry. I really appreciate the time you took with our team to share all details about this issue with the Fitbit app.
In order to troubleshoot it, I recommend changing your time zone to a complete different one, sync your watch, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device? Make sure your phone and Fitbit app are up to date and confirm if you've recently traveled to a different time zone. Check your stats on Fitbit.com Dashboard to confirm if time is also incorrect there.
If that doesn't help, please share some images of the issue here so we can keep investigating this inconvenience.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.
01-25-2023 14:43 - edited 01-25-2023 14:51
01-25-2023 14:43 - edited 01-25-2023 14:51
Hi there, @marcusschwartz. Welcome to the Fitbit Community Forums. Thanks for sharing this information with us. I totally understand how important it is to have the correct time on your data.
I've moved your post to Android App forums to make sure you're getting the right response to your inquiry. I really appreciate the time you took with our team to share all details about this issue with the Fitbit app.
In order to troubleshoot it, I recommend changing your time zone to a complete different one, sync your watch, put the correct time and sync again. To change the time make sure you are following the instructions provided in the help article How do I change the time on my Fitbit device? Make sure your phone and Fitbit app are up to date and confirm if you've recently traveled to a different time zone. Check your stats on Fitbit.com Dashboard to confirm if time is also incorrect there.
If that doesn't help, please share some images of the issue here so we can keep investigating this inconvenience.
Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.
Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.