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Zenfone compatibility

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‎08-29-2018 03:10

‎08-29-2018 03:10

Any updates on if and when Fitbit will become compatible with the Asus Zenfone? I haven't been able to use my Fitbit for close to a year now because they are not compatible.

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‎08-30-2018 08:10

‎08-30-2018 08:10

Welcome to the Forums @CoBo12.

 

I'll be moving your thread to the Android board as I think it is better suited for it.

 

As you mentioned, the Asus Zenfone is not part of the supported devices list. This means that the app is not fully optimized to work with that phone.

 

There have also been several recent updates to the app, which could've caused further incompatibility issues. It is possible that it can work as long as the phone fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, but we cannot guarantee it. If you haven't, some users have mentioned that following the steps in this article has helped them when using phones that aren't on the list. Maybe you could give it a shot.

 

As for when we can expect the list to be expanded to add that device, unfortunately there aren't any updates on that at the moment. The instant I get any news about that I'll be sure to share them with everyone.

 

Let me know if you have any further questions.

 

Lanuza | Community Moderator

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