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Zip not syncing with Pixel 3XL

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‎01-15-2019 14:45 - last edited on ‎01-17-2019 03:53 by Fitbit Moderator

‎01-15-2019 14:45 - last edited on ‎01-17-2019 03:53 by Fitbit Moderator

Cannot get my zip to stay sinked with my Pixel 3 XL

 

 

Moderator edit: updated subject for clarity

Best Answer
4 REPLIES 4

‎01-17-2019 03:53

‎01-17-2019 03:53

@Walkamile1 Welcome! It's nice to have you on board! Sorry to hear that your Zip isn't syncing with your phone. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎01-22-2019 13:05

In response to AlvaroFitbit

‎01-22-2019 13:05

Your fixes did not resolve the problem. 

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‎01-22-2019 15:58

In response to Underhiswingz

‎01-22-2019 15:58

No, it did not fix the problem

Sent from Yahoo Mail on Android
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‎01-29-2019 19:11

In response to AlvaroFitbit

‎01-29-2019 19:11

Followed these steps numerous times on different days, and it doesn't help. 

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