Zip not syncing.

[walking-woman]

Apparently, Fitbit's idea of Help... is to frustrate you into despair.

When I tell them I have tried all of the troubleshooting tips, they respond with more of the same suggestions.

Now they want to know what shop I bought the zip in.  Seriously!!!

Where is the help ? It synced before a phone software update. (Samsung galaxy).  Not anymore. Clearly, they have a problem.

[Rich_Laue]

Sorry but telling someone that you tried all the troubleshooting tips tells us nothing about what was tired. We do not know what help docs or community posts where read. I'm sure this would also be the case for support. 

So at the risk of repeating, 

Restarted the Zip by pulling the battery? 

Restarted the phone? Better yet did you power the phone off? 

Remove the Zip from the phones Bluetooth menu. Not from Fitbit app

Check for Fitbit app updates? 

Cleared the Fitbit apps cache? Phone settings - apps - Fitbit - storage - Clear Cache?

Logged out of the Fitbit app or from the storage menu delete data. 

Removed the Fitbit app. Restart phone, install Fitbit app. 

[walking-woman]

I suggest you read the number of people posting about their frustration
with being unable to sync their zip trackers. I have done software updates
on my phone before May, and did not have a problem with syncing. Now I do.
And I am not alone in this.
And yes, I have turned my phone on & off. Turned Bluetooth on & off.
Uninstalled the app, re-installed the app.
Taking the battery out meant that it did actually find my tracker for a
moment. The next morning.... nothing. So obviously that is not a long term
solution.