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Zip won't sync to Galaxy 10+

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‎04-02-2019 11:16

‎04-02-2019 11:16

Zip wont sync to Samsung Galaxy 10+. Tried uninstalling Fitbit app and it still wont work 

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1 REPLY 1

‎04-03-2019 12:08

‎04-03-2019 12:08

@gigicm Welcome! It's great to see you around! 

 

I will gladly assist you with this issue and thank you for troubleshooting this. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. You can find additional suggestions here.

 

Please be aware that Android users are having issues syncing with Android 9 (Pie), you can check this thread to keep up to date with this.

 

Let me know how it goes.

Alvaro | Community Moderator

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