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Zip wont sync on Android Samsung Galaxy S7

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‎11-12-2019 08:21 - last edited on ‎11-13-2019 08:58 by Fitbit Moderator

‎11-12-2019 08:21 - last edited on ‎11-13-2019 08:58 by Fitbit Moderator

zip wont synch on android Samsung galaxy s7 running Fitbit app, no device found. please fix

 

 

Moderator edit: updated subject for clarity

 

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‎11-13-2019 10:41

‎11-13-2019 10:41

@Ronmartin2001 Welcome! It's great to see you around! 

 

Let me help you with your Zip not syncing with your phone. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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