help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

app or fitbit???

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-28-2017 12:53

‎02-28-2017 12:53

Got the fitbit for Christmas. Since then I have had to uninstall/reinstall the app for a third time.It will begin to drop steps from the dashboard and when I go to my account I will get the message "fitbit has stopped working". 

Could it possibly be the fitbit? My guess would be a problem with the app. And I have a Samsung Galaxy S4 phone...

Thank you.

Best Answer
0 Votes
1 REPLY 1

‎02-28-2017 12:57

‎02-28-2017 12:57

It was reported the orher day, by a moderator, tgat forbit us aware that the app is not always updating correctly. When i see discrepancies I always go to fitbit.com to confirm.

Best Answer
0 Votes