backwords steps

[farmgir1]

Is the app having problems? For a week now it will tell me I have x number of steps and an hour or two later it is less by sometimes up to 800 steps. I am not using gps and I do not know how to add steps.

[Rich_Laue]

Is this on the app, website, or the tracker.

Is there only one tracker hooked up to your account?

I'm trying to get a handle on where tyre problem might be.

[farmgir1]

Only one tracker is hooked up. The app will show steps and then I walk for awhile and the app hoes backwards. Today I walked for 15 and had almost 300 less steps. The day before I synced and an hour later the app showed 800 less steps. The day before that I took off my tracker to go to bed anf had 11549 steps. I got up and before I even put the tracker on the app said the previous day I did 10.5. It is the app I think. 


😊 POSITIVE  2015 😊

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Donna Wandro

[Rich_Laue]

Ok let's have a look at the data on Fitbit.com and your profile. 

Yesterday 12.,992

4-26       10,352

4-25.      10,565

4-24.      7,839

4-23.       10,178

What I'm seeing looks like it agrees with what you are saying as for total step counts

It looks like it could be time to contact Fitbit.

Give them examples with days what the tracker has, the app before going to bed, and what the steps are the next day. 

I'm not sure how much of an instigator you want to be. Taking a screen shot of the breakout of the days activity tonight, then comparing it to what it looks like tomorrow morning. This would also give more days to send them, screen shots are wonderful and hard to refute.