help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

barcode issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2016 07:48

‎05-08-2016 07:48

I have not been able to use the scan barcode, i tried it out on Monday it worked fine, then Tuesday i tried to scan something i keep getting messages (still looking) not getting a clear picture of the barcode. Please help....
Best Answer
0 Votes
1 REPLY 1

‎05-09-2016 05:40 - last edited on ‎11-19-2025 10:44 by Fitbit Moderator

‎05-09-2016 05:40 - last edited on ‎11-19-2025 10:44 by Fitbit Moderator

Welcome to our Community @Lillybell! Thanks for stopping by! Smiley HappyI'd like to know if this is the first time this happens to you and if you have updated your Android app to the latest version? Also, you can try the following:

1. Ensure that your item's entire barcode is within the scanning area. 
2. If an item doesn't scan, tap the X to exit the scanner and then search for the food. If the food item doesn't appear, create a custom food by tapping Custom and then Add Custom Food. 

Hope this helps, let me know how it goes! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

Best Answer
0 Votes