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no Bluetooth connection

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‎05-08-2016 02:44

‎05-08-2016 02:44

Hi I have a fitbit One it's about six months old, since recent update Friday my Bluetooth won't puck it up it seems to be tracking ok but can't sync anything, has anybody any advice please?
Thank you 🙂
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‎05-09-2016 05:10 - last edited on ‎11-19-2025 10:44 by Fitbit Moderator

‎05-09-2016 05:10 - last edited on ‎11-19-2025 10:44 by Fitbit Moderator

Welcome to our Community @suszannah! Thanks for stopping by! Robot HappyPlease keep in mind that  Bluetooth needs to be enabled in your Android settings and within the Fitbit app. You can check this by tapping the menu button and selecting Device Settings. If that doesn't work, why don't you try restarting your One by following the steps provided in this thread and then follow the steps provided in here.

Hope this helps, keep me posted! Cat Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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