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blaze syncs wrong time

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Syncing my fitbit blaze with a Samsung A5.

When I travel to a different country, my phone will roam automatically to the local time zone (picked up from the mobile phone network) but the blaze syncs to my home time rather than the local time. Is there a fix for this?

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Hi there @SimonBG, it nice to have you here in the Fitbit Community as a new member. I was reading your post about your tracker is syncing with your local time and not with the current one you actually are.

 

It is possible despite your phone can recognized the timezone, your Fitbit app is not changing location. My recommendation is to review in your Fitbit app if you have enable Automatic Time Zone.

 

You can find these settings by going to  your Account tab located in the right upper corner of the main Dashboard > Scroll down until you find Advanced Settings. > First thing you'll see in this screen are these settings, so make sure are properly configured and align with your current timezone. If you do any change here, make sure to sync to apply the new configuration to your tracker.

 

Hope this helps. For more questions keep visiting the Fitbit Community!

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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Unfortunately this did not fix it but after several syncs it eventually came back into alignment. Seems like a software bug.

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