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can't set up my charge 2

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‎09-29-2018 13:22

‎09-29-2018 13:22

I've been trying for a long time to connect my fitbit to the Fitbit app, but it doesn't work. I've done everything the app tells me to do, but it doesn't work. Can somebody please help me?
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‎09-30-2018 09:17

‎09-30-2018 09:17

Welcome to the Forums @ingridj0hanness.

 

Thanks for making sure that you follow all of the steps the app shows before posting in here.

 

In this case I'd recommend that you try following the steps listed in this help article to get your Fitbit to connect to your phone. 

 

In the meantime I'd like to ask you some questions:

  • What phone are you using for the set up?
  • Is the Charge 2 brand new?
  • Are you getting some sort of error message? If so, what does it say?

Look forward to your reply.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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