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cannot update with time incorrect

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‎02-08-2016 04:08

‎02-08-2016 04:08

I'm sure that the time of my phone and fitbit are the same time! But cannot transfer data now.But two day before is no problem, how can I do to solve problem and don't lost any information!
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‎02-11-2016 06:08

‎02-11-2016 06:08

Hello @maviswong2004 welcome to the Fitbit Community! It's great to have you here 🙂  If your tracker is not syncing to your account, please review the help article: I can't sync my tracker to find the troubleshooting steps to get you back on track!   Also if you are not able to sync for a day your Fitbit tracker has the ability to store at least 7 days of detailed minute-by-minute data. Summary data (calories, distance, and steps) will be stored for the trailing 30 days. 

 

I'll be around if you have any questions. 🙂

Retired ModeratorAngela | Community Moderator

It is health that is real wealth and not pieces of silver and gold! Share your story!

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