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Hello @jennymy, welcome to the Fitbit Community. I'm wondering how it goes since the last time you posted? Is the issue still persisting?
If it does, perhaps the following post might give you an additional help to get you back on track: Having trouble syncing? (here's how to fix this).
See you until the next one and don't forget to keep me posted.
"Great things are done by a series of small things brought together.” What's Cooking?
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