charge HR syncing to samsung galaxy s8

[victorianelson4]

Anyone else having troubles syncing their charge HR to their Samsung galaxy S8? My HR won't sync since November 10th. My charge HR says it is December 12. I've tried connecting the HR to the computer and resetting it and it never sync. I have clicked sync now and the wheel just turns and turns. Would love any help I can get!

[LanuzaFitbit]

Welcome to the Forums @victorianelson4.

That sounds very frustrating.

It is possible that the connection has been corrupted or something similar. In this case I'd recommend that you try to restart the connection between the two. Try following these steps to do so.

If you have any further questions, please let me know.

[victorianelson4]

I've tried that several times and it still will not connect to my phone

[LanuzaFitbit]

Hey @victorianelson4.

Thanks for letting me know that you did go through those steps several times.

I have a couple of questions in that case:

• Did you sync with another device previously?
• Do you get any error message? If so, what does it say?

Look forward to your reply.

[victorianelson4]

yes it has been syncing to my phone up until recently for a bout a month now. nothing I try makes it sync now

Sent from Yahoo Mail on Android

[LanuzaFitbit]

Hello @victorianelson4.

Thanks for getting back to me on that.

What happens when you try to run the setup process again? Do you get any sort of error message? What does it say?

Also, do you have any other device that you could try to use and sync?

Look forward to your reply.

[Pallo]

Hello.Ive been trying to sync my fitbit hr to my samsung galaxy s8 for weeks now n its not even appearing on my bluetooth at all.Ive tried everything i could.Please help me find a solution.

[LanuzaFitbit]

Welcome to the Forums @Pallo.

That sounds very frustrating. Let me help you out.

In this case I'd recommend that you try going through the steps in this article to get your Fitbit to sync. Do remember that you need to use the Fitbit app to sync and not your phone's Bluetooth settings. 

Let me know if you have any further questions.

[DebbieMcCarrick]

I have been having the same issue. I had to do a factory restart and it is syncing but not showing up on the bluetooth on my phone and I am not sure why.

[LanuzaFitbit]

Welcome to the Forums @DebbieMcCarrick.

Thanks for letting us know that you tried a factory restart get your Fitbit to sync.

The Fitbit shouldn't really show up in the Phone's Bluetooth settings. As long as it is syncing with the Fitbit app it should be okay and work without any hiccups. 

If you have the time, be sure to visit one of our Discussion boards. Lots of different topics to talk about with other users.

Feel free to reach out with you have any questions.