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charge hr active minutes

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‎01-25-2016 12:46

‎01-25-2016 12:46

Hey I just started using my fitbit charge he a couple weeks ago and everything was working fine. Now however, it has stopped tracking my active minutes. How do I fix this?
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‎01-26-2016 07:35 - last edited on ‎03-07-2026 08:15 by Fitbit Moderator

‎01-26-2016 07:35 - last edited on ‎03-07-2026 08:15 by Fitbit Moderator

Welcome to the Fitbit Community @carlajones! I hope you're ding great! 

Allow me to help, the first step I recommend you is restarting your Charge HR this will refresh the internal logs and your tracker should work properly after this.

Hope it helps, let me know how it goes.

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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‎01-27-2016 13:40

In response to MaginB

‎01-27-2016 13:40

Thank you I will try this:)
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