help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

com.fitbit.HTTP error 403

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-17-2020 09:43 - last edited on ‎08-17-2020 19:22 by Fitbit Moderator

‎08-17-2020 09:43 - last edited on ‎08-17-2020 19:22 by Fitbit Moderator

Has this error code 403 while doing a friend request been resolved, I see it has been around for quite a few years. 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎08-17-2020 19:21

‎08-17-2020 19:21

Hello @SueIs, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared. Let me share with you that this specific error is affecting the Fitbit app only, therefore, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

Best Answer
0 Votes

‎08-18-2020 06:28

In response to RicardoFitbit

‎08-18-2020 06:28

Thank you for your prompt response. I don't know how long I have had this
issue but checking the community forums it has been a problem since at least
January maybe longer. And there was a post from someone at FitBit just
yesterday regarding this issue and that they were working on it but had no
fix yet. Also, the fix you suggested has been the boiler plate since January
and it does not work. This was the first time I tried to invite someone from
my phone. I tried today with the email address to see if that works. I have
a Samsung Galaxy J3V phone. I have been very happy with my Fit bit and the
app until this week when I tried to send a friend request. Although I seem
to have problems with this, I get random friend request from total
strangers, how they find me I don't know, as I can not seem to find a search
either on my lap top or phone. Again thank you.
Best Answer