fit bit flex keeps going into sleep mode

[niclyon]

Has anyone else had the problem of the fit bit flex keeping going into sleep mode. Since they did the update and he fotbit goes to sleep mode my flex keeps going into sleep. I was stood chopping veggies earlier and it vibrated and went into sleep mode. Really annoying

[JuanJoFitbit]

@niclyon Welcome to the Fitbit Community! It's great to have you here! It's weird that your Fitbit Flex goes into sleep mode after you updated its firmware. I recommend restarting your Flex so it refreshes internally and stops from going to sleep mode on its own.

Hope this helps and catch ya later! 

[Kong2]

My flex has went into sleep mode on me twice now. I called once and they had me reset it. It has olny been 3 days and it did it again. I quick wearing it at night thinking maybe it wouldn't do it again. Not...  I read a community answer and kept tapping it till it came out of sleep mode. Why does it keep doing this?

[JuanJoFitbit]

@Kong2 It seems that the troubleshooting steps didn't do the trick. In this case, my best advice is to contact our Customer Support team so they can investigate further and get this issue sorted out.

Keep me posted on the outcome my friend!